Frequently Asked Questions
Do PSUrepair.com repair any make of power supply?
Yes, we are willing to repair any brand of power supply. It should be noted though that some types are unlikely to be economical to repair (See Note 1).
How do I send my power supply for repair?
Please contact us with details of your failed power supply, by email, letter or ‘phone. We will need to know the make and model number of the item to be repaired. When we receive the supply, we will carry out an examination of your power supply and then send you a firm quotation, either by email or fax. If the quotation is accepted, we will then require a purchase order to enable an invoice to be issued. Should you not wish to proceed, we will return the product in an un-serviced condition at no cost (UK only).
Do I need an RMA before sending in my PSU?
No. If you contact us first, all we require is your name and contact details.
Do you charge to examine a PSU?
No. Evaluation is free, providing you have contacted us prior to sending it in. We do not cover return shipping costs for overseas customers, or for PSU's that are sent to us without prior contact.
Is there a charge if you accept a PSU for repair, but later find repair is not feasible?
No. If we cannot repair your PSU, due to unforeseen reasons, there will be no service charge. We can either return the product in an un-serviced condition or, alternatively, we can dispose of the product at your request. (See Note 2)
What warranty do you give with the repair?
We offer a 3-month warranty on all repairs.
Do you repair for non-EU customers?
Yes. We are happy to service units from any country. For customers outside of the EU there are shipping instructions that need to be followed to avoid duty being charged on repaired PSUs (and avoid customs duty being charged to us, which would have to be passed back to you).
What are your payment methods?
For existing customers, with a credit account, our terms are 30 days. For customers without an account, payment is required prior to the repair unit being returned. The following payment methods are accepted: -
Cheque, BACS or Paypal (we can send you a Paypal invoice).
How long will a repair take?
This is dependent on the nature of the repair, and will generally be between 2 and 15 days.
If we don’t accept your quote, how much is return shipment?
For UK customers, that have contacted us in advance, there is no charge. Unfortunately, we are unable to cover return shipping costs for overseas customers.
Are there any customs issues?
There are no customs issues for clients within the EU. All non-EU customers must contact us for detailed shipping instructions.
In the event that repair is not possible, can you supply a replacement PSU?
This depends on the individual supply. We are able to offer a large variety of both standard off the shelf and custom power solutions.
Can you supply parts, or help me repair my own PSU?
No. We do not sell electronic components. We are also unable to disclose product information.
Do you repair any other type of equipment?
Yes, another section of our company (Effect Systems) has many years experience in the broadcast equipment and scientific repair arenas. Please contact us for further information.
Unfortunately it is rarely economically viable to repair standard PC and other domestic PSUs on a one-off basis. We are only willing to consider repairing such supplies on a quantity of contract basis.
At our discretion – There may be a fee for the disposal of some equipment .
PSU Repair.com can be contacted via the details at the top of the page, or emailed via the links below :-